620 N 6th St, Phoenix, AZ 85004, USA
Book NowSentiment Breakdown:
All 35 reviews are from verified guests who stayed at this property. Sentiment scores are calculated using AI analysis.
Based on 35 verified guest reviews • Updated
The Best Western Downtown Phoenix offers a solid lodging experience with an average rating of 8.7/10 based on 35 reviews analyzed by Reviewstay. Guests frequently commend the hotel's cleanliness, which received an impressive score of 9.7/10, with 18 mentions highlighting the property as 'clean.' Service is another strong point, rated at 9.5/10, with 62 mentions praising the friendly and professional staff. The hotel's location, while generally appreciated with a score of 8.2/10, has some guests noting it as 'great,' yet it may not meet everyone's expectations for proximity to attractions. Room comfort is rated 8.5/10, with 29 mentions describing the accommodations as 'comfortable,' although some guests have suggested that the rooms could benefit from a refresh. Amenities received a lower score of 7.9/10, with 10 mentions focusing on parking, which has been a point of contention due to a recently implemented fee that some guests were unaware of prior to their stay. The food and dining experience, particularly breakfast, is well-received with a score of 8.6/10, with 11 mentions highlighting the quality of the offerings. Recent reviews from the last 30 days indicate a perfect average rating of 10, suggesting that guest satisfaction remains high, particularly regarding the helpfulness of the staff and the cleanliness of the hotel.
This summary was generated by Reviewstay using AI analysis of 35 verified guest reviews. All data is sourced from real guests who stayed at this property.
“For the value, it was fine. The shower in the accessibility room kept sliding down and very awkward to work when you are semi- handicapped. Plus we couldn’t swim in the pool as it was green. Front desk was professional.”
— Verified Guest Mary S. •
“We had a wonderful stay”
— Verified Guest Mary H. •
“Great location. Close to the stadium. Plenty of parking spots. Super friendly staff. Comfy beds with lots of pillows. Killer breakfast too. I'll definitely be back ”
— Verified Guest Armando R. •
“Proximity to Banner Health hospital. And breakfast was very good. Room was clean. Beds were comfortable. Staff at check in and checkout were friendly”
— Verified Guest Gerald E. •
“Clean! Friendly staff. Great experience. ”
— Verified Guest Kelly B. •
“I love staying here! Everyone is always friendly and helpful! The rooms are perfect and i enjoy just chilling in my room! Its close to the hospital and I get a discount which helps me tremendously! The staff there are excellent! ”
— Verified Guest Karin M. •
“I booked a prepaid room. We had to move it out one more day. When I called, I was told it would be another 55.00. I was a GM most of my life, most recently for Best Western, and I never would have treated my customers the way I was treated over that. Not only from the AGM from the hotel but also from the customer relations of BW. And then on top of that, I get charged $18 for parking?????? That’s insane! In all my years of being a GM I never worked for a hotel that charged for parking! The one and only bright spot of that hotel was the clerk on duty named MJ. I am appalled at what has happened to customer service in the hospitality industry!!! ”
— Verified Guest Carolyne B. •
“I appreciated checking in early but not the fee. The hotel was very worn down and felt unkempt. My room lamp had stuff splattered all over it. My team was not connecting to channels the first part of my stay. I woke up to noise several times outside my window- I was on the first level. ”
— Verified Guest Jennifer C. •
“Desk to high relative to chair Toilet seat wouldn’t stay up Wi-Fi didn’t work”
— Verified Guest Thor E. •
“Excellent location for Phoenix visit; very attentive staff; clean and comfortable; nutritious breakfast; easy parking.”
— Verified Guest Joyce L. •
“Friendly staff”
— Verified Guest Roger V. •
“Everyone was very polite and friendly ”
— Verified Guest Sharell D. •
“Clean, and good customer service. ”
— Verified Guest Fannie L. •
“Our stay was great. Very helpful and courteous staff ”
— Verified Guest Earl D. •
“Are stay was great. The staff was very helpful and curtious”
— Verified Guest Earl D. •
“Your ada accessible room was NOT accessible! Could step into tub to shower. No way to open door from wheelchair and keep it open long enough. Please remove the bed skirt. Wheels kept entangling. Bed way to high, had to lay trashcan on its side to step in. Configuration of furniture: please move bench out of entryway. Room, especially bathroom, very dusty and grimy. Please do better”
— Verified Guest Trudi P. •
“The staff was very friendly helpful and professional. I think the rooms could use a freshening up though. My room especially. The staff, location made up that issue.”
— Verified Guest James M. •
“Very nice, clean rooms good breakfast, my son was critical in Banner hospital the staff were very friendly and helpful.”
— Verified Guest Terri E. •
“We were greeted at check-in very warmly. The first night was hard on me as the only pillows were all huge. The next day I asked at the desk if there were any smaller pillows and the front desk attendant scrambled to find me one that would be more comfortable. The breakfasts were amazing! ”
— Verified Guest Lois W. •
“Everything was excellent. No issues at all.”
— Verified Guest Daniel C. •
“The hotel was nicely situated, but was rough in appearance and someone unclean feeling. During breakfast, the scrambled eggs were not completely cooked. Otherwise the staff were friendly and took care of us. ”
— Verified Guest Joey C. •
“MJ is a great ambassador for your company ! He was so helpful after I had had a very trying day . I was traveling alone and appreciate the security features of the property as well. ”
— Verified Guest Paula B. •
“Everything was good and front desk staff were very helpful and friendly ”
— Verified Guest Beverly B. •
“My room floor preference was honored and the front desk staff were very helpful and friendly ”
— Verified Guest Beverly B. •
“Very comfortable bed. Nice staff. The bathroom counter was not cleaned and there was what appeared to be coffee drips and little spills all over the counter. As other reviewers have mentioned, the daily parking fee is not called out or mentioned by front desk staff. The individual that checked me in even asked if I had a vehicle, and I said yes and they said you will need this parking pass. That would have been the time to clarify or mention there is an additional parking fee and not just glossing over it even if it is in writing elsewhere. There are nicer properties for the same daily rate if you add up this property's daily rate and their daily parking fee. The hotel is in a nice proximity to the convention center, but having the front entry doors locked 24/7 is a bit concerning and I have never seen that at any property I have ever stayed at.”
— Verified Guest Darren J. •
“My stay at the hotel in Phoenix was very very good . The room was clean and well maintained. The individuals were polite, well versed and extremely helpful”
— Verified Guest Frank H. •
“It was my first time in Phoenix and I had a remarkable stay at the Best Western. The front desk staff were all amazing, very professional and helpful. The amenities on the property were nice. I really enjoyed the basketball court and the fitness center along with the pool. And lastly a great continental breakfast scrambled eggs crispy bacon, fruit, cereal, juices, coffee, toast and all fresh and yummy. How can I forget to mention you can make your own waffles who doesn't love that. Great price, great place , and great location. Book your stay today.”
— Verified Guest Lobsang P. •
“Staff was very helpful & friendly!! Facilities were clean & neat! Highly recommend!!”
— Verified Guest Raymond M. •
“Staff was very helpful, & professional!!”
— Verified Guest Raymond M. •
“Great location clean and comfortable I would recommend and I would stay again.”
— Verified Guest Rachel D. •
“I enjoy the room I get and the staff there is real nice but didn't understand the fee for parking. did not have that before but oh well thank you for everything.”
— Verified Guest H. •
“I stayed at this property anf Alec at the front was a phenomenal help and he is very professional I think you need to switch over to management and almost running the building. It’s a very clean place. I have no complaints.”
— Verified Guest D. •
“Great customer service. Clean rooms. Great location”
— Verified Guest D. •
“Great stay! Close to everything downtown. ”
— Verified Guest Dan H. •
“I believed the attitude of the young man who registered me set the tone. He was efficient, personable and professional! Working alone he demonstrated he has mastered multitasking. He attended to a guests ahead of me and handled my registration as the guest returned for various items without us experiencing any delay!”
— Verified Guest Y. •