✓ All 12 reviews are from verified guests who stayed at this property. Sentiment scores are calculated using AI analysis.
AI
Guest Experience Summary
Based on 10 verified guest reviews • Updated
The Residence Inn by Marriott Phoenix West Avondale offers a quality stay with an impressive average rating of 9.2 out of 10, based on 10 verified guest reviews on Reviewstay. Guests frequently highlight the cleanliness of the hotel, which received a score of 8 out of 10, with 90% of reviewers expressing positive sentiments about their experiences. The breakfast service also stands out, earning an 8.5 out of 10 rating, with many guests praising its quality and variety. Additionally, the friendly and accommodating staff contribute to a welcoming atmosphere, as reflected in several reviews that commend the service. However, there are areas of concern; the service category received a lower score of 7 out of 10, indicating that while many guests were satisfied, some felt that improvements could be made. The amenities, particularly the airport shuttle, garnered a score of 6.9 out of 10, suggesting that guests may have had mixed feelings about this aspect of their stay. Furthermore, some guests noted that the pool area is smaller than expected and located in the parking lot, which detracted from their overall experience. Despite these concerns, the hotel maintains a strong reputation, with no recent reviews in the last 30 days indicating a consistent level of quality. Overall, the Residence Inn by Marriott Phoenix West Avondale provides a solid option for travelers seeking comfort and cleanliness in Avondale, AZ.
Category Ratings
Room Quality7.4/10
Service7/10
Cleanliness8/10
Amenities6.9/10
Food & Dining8.5/10
Location8/10
What Guests Love
+Cleanliness rated 8/10 by guests
+Breakfast rated 8.5/10 by guests
+90% positive guest rate
Areas to Improve
-Service rated 7/10, indicating room for improvement
-Amenities scored 6.9/10, with mixed feedback on airport shuttle
This summary was generated by Reviewstay using AI analysis of 10 verified guest reviews. All data is sourced from real guests who stayed at this property.
Reviews
✓ Verified Guest Review10/10
“Very friendly staff and clean rooms, good breakfast also... Highly recommend.”
— Verified Guest Trinidad P. •
✓ Verified Guest Review9/10
“This was a nice property, very clean and new the bathrooms and the linens seem a little outdated, but overall things were nice. The pool however, is in the parking lot and is much smaller looking than the pictures.”
— Verified Guest L. •
✓ Verified Guest Review10/10
“Excellent service and impeccable as far as cleanliness and location. Highly recommend. ”
— Verified Guest T. •
✓ Verified Guest Review10/10
“The rooms are always clean and breakfast is always the best. I also enjoy the workout room downstairs.”
— Verified Guest T. •
✓ Verified Guest Review4/10
“This particular Residence Inn is HORRIBLE! I almost always stay at Marriott brands vs Hilton. But this time I wished so badly that I had made a reservation at the Garden Inn right next store instead. Those guests appeared to be having much more enjoyable time. The location of this Residence Inn is poor-on a steep hill grade, right next to I-10…I mean so bad that the car headlights from the I-10 drivers comes in to the rooms all night. For a fairly ‘new’ hotel, it was filthy, worn down, dust & mold in many places, most of the furniture in the room was breaking down and had holes in them. The beds caved in in the center and had no backbone. Even with a “call use refrigerator“ in the room, most of the appliances they provided were broken so you couldn’t use them! Also, they do not even offer 24 hr coffee service in the lobby like every other location! I asked management; they admitted they don’t care & only have it during free breakfast. All others still offer it. Poor trained staff/rude ”
— Verified Guest E. •
✓ Verified Guest Review10/10
“Clean. Courteous front desk staff. Airport shuttle is a plus. ”
— Verified Guest F. •
✓ Verified Guest Review9/10
“I had a great experience love the fact that I came to a clean room, and the service was on point I will be returning.”
— Verified Guest N. •
✓ Verified Guest Review10/10
“We had an amazing time even though it was just for the weekend. My kids loved the sofa bed in the room, motto mention the full kitchen we had. We will definitely be staying here in our next AZ trip. ”
— Verified Guest Y. •
✓ Verified Guest Review10/10
“One of the best hotels that I’ve stayed in! The rooms are so spacious and they have everything you need! I would definitely stay here again! ”
— Verified Guest J. •
✓ Verified Guest Review10/10
“Wow, All the staff are so friendly and accommodating. The breakfast was top notch and delicious. The grounds were immaculate. Would definitely stay here again!!”
— Verified Guest D. •
✓ Verified Guest Review10/10
“Excellent service ”
— Verified Guest I. •
✓ Verified Guest Review10/10
“I think the hotel is new - or at least it looked new. The suite we stayed in was great and the staff was super friendly and welcoming. ”
